Sara.ph

Previously, I was hosted by Surpass and was paying yearly. I felt like paying such a steep price for space I never used was impractical and went lurked WebHostingTalk for a cheaper alternative. For some strange reason I am highly prejudiced against any other region of the United States outside of the North East, and thus one of my criteria in searching for a new host was that its office had to be in the North East. I had found Enotch Networks and eager to try them out. This was at the end of August 2009.

Funny thing with this is that I had decided on Enotch because they had a special price if one were to pay yearly. It would knock off a few bucks that would otherwise be spent if the plan was monthly. For some reason, perhaps as a premonition, I was not billed yearly, even after I had inquired about it.

After logging into my cPanel and WebHostManager for the first time, I noticed my WHM was missing every single feature. I disregarded it as a fluke, sent in my support ticket, was answered nicely, everything became fine. After that, other features in my cPanel would randomly disappear and have to be restored. It was a hassle.

One month with them had passed and then something went horribly horribly wrong. Enotch was DDoS’d to the extent that it kicked the servers offline and corrupted disks. My site was down for a long time, and then even longer because Enotch had to restore data, and then longer again because Reseller accounts were not first priority in being restored. For me, who only has a dinky little personal site without much traffic, this didn’t matter so much. I can’t imagine how much valuable time and business those who were on Dedicated servers and VPSs lost.

Enotch updated about the disk restores via Twitter. Going to Twitter was a poor decision for Enotch because whoever was twittering fed into the people provoking Enotch. Such as this gem here. I don’t care that the person who instigated was not an Enotch customer. The fact that Enotch acknowledged that person’s pettiness made me feel uncomfortable. And it was from then on that I viewed Enotch as highly unprofessional, as if being so vulnerable to a DDoS attack wasn’t incriminating enough as it were.

I had some DNS issues after my account was restored. I sent in a support ticket and was displeased with how they were handling my situation. I had some missing C names or whatever and, quite earnestly, needed more help than just Google. I felt like I was being indirectly told that because I had access to fix it, that I should fix the issue myself. I was guided a little, but was more or less stuck staring at DNS zones in completely bafflement of how I should proceed. I was done with Enotch at that point and began shopping for a new host.

I requested account termination in March 2010. I am still getting late payment invoices today.